Last updated: 08/17/2026
This Privacy Policy explains how “Tour In Galapagos”collects, uses, shares and protects personal information when you visit touringalapagos.com (the “Site”), contact us, or book one of our day tours in the Galápagos Islands.
By using the Site you agree to the practices described here. If you do not agree, please do not use the Site.
1. Who we are
The data controller responsible for your personal information is:
- Company: Tour In Galapagos
- Phone / WhatsApp: 593990753119
2. Information we collect
2.1 Information you give us
When you request a quote, book a tour or contact us, we may collect your name, email address, telephone or WhatsApp number, country of residence, nationality, passport or identification number, date of birth, travel dates, accommodation details, dietary requirements, and any medical or accessibility information you choose to share so that we can operate your tour safely. We may also collect payment-related details, which are processed by our payment providers and not stored in full on our servers.
2.2 Information collected automatically
When you browse the Site we and our service providers automatically collect technical data, including your IP address, approximate location derived from it, browser type and language, operating system, device identifiers, referring URLs, pages viewed, time spent on each page and other interaction data. This information is collected through cookies and similar technologies as described in section 4.
2.3 Information from third parties
We may receive information about you from booking partners, travel agencies, hotels or the social media platforms where you contact us, and from advertising and analytics providers who share aggregated audience information with us.
3. How and why we use your information
- To provide our services: confirming reservations, arranging transfers, registering passengers with boat operators and the Galápagos National Park, and issuing invoices. Legal basis: performance of a contract.
- To communicate with you: answering enquiries, sending booking confirmations and pre-departure instructions. Legal basis: contract or legitimate interest.
- To comply with the law: immigration, tax and tourism reporting obligations in Ecuador. Legal basis: legal obligation.
- To improve the Site: analysing traffic, testing content and fixing errors. Legal basis: legitimate interest or consent, depending on your location.
- For marketing and advertising: sending offers you asked to receive and showing relevant ads on the Site and on third-party platforms. Legal basis: consent.
- To protect our business: preventing fraud, abuse and security incidents. Legal basis: legitimate interest.
4. Cookies and similar technologies
Cookies are small text files placed on your device that allow a website to recognise your browser. We use the following categories:
- Strictly necessary cookies that make the Site function, remember your session and keep it secure. These cannot be switched off.
- Preference cookies that remember your language and display settings.
- Analytics cookies that help us understand how visitors use the Site.
- Advertising cookies that allow us and our partners to measure campaigns and show you relevant ads on other websites.
You can control cookies through the consent banner shown when you first visit the Site, and at any time through your browser settings. Blocking cookies may affect how parts of the Site work. Instructions for managing cookies are available in the help pages of Chrome, Safari, Firefox and Edge.
5. Analytics and advertising partners
5.1 Google Analytics
We use Google Analytics, a service provided by Google LLC, to understand how visitors find and use the Site. Google Analytics uses cookies and collects information such as pages visited, session duration and approximate geographic location. This data is processed by Google in accordance with its own privacy terms. You can prevent Google Analytics from collecting your data by installing the Google Analytics Opt-out Browser Add-on.
5.2 Google advertising and third-party vendors
Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this Site or other websites. Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to our Site and other sites on the internet.
You may opt out of personalised advertising by visiting Google Ads Settings.
Third-party vendors and ad networks that we do not control may also serve advertisements on the Site. These vendors have their own privacy policies governing the data they collect, and we encourage you to review them.
5.3 Consent for users in the European Economic Area, the United Kingdom and Switzerland
Where required, we obtain your consent before setting analytics or advertising cookies, in line with Google’s EU User Consent Policy and applicable law. You may withdraw your consent at any time through the cookie settings link on the Site, without affecting the lawfulness of processing carried out before withdrawal.
5.4 Other tools
Depending on the features enabled, the Site may also use [LIST ANY OTHER TOOLS: Meta Pixel, Google Tag Manager, Hotjar, Mailchimp, live chat, embedded maps and videos]. Each of these providers processes data under its own privacy policy.
6. Who we share your information with
We do not sell your personal information. We share it only with:
- Tour operators, boat owners, guides, hotels and transport providers who need passenger details to deliver the service you booked.
- Payment processors who handle your transaction securely.
- Government authorities in Ecuador and the Galápagos National Park, where registration of visitors is legally required.
- Technology providers for hosting, email delivery, analytics, advertising and customer support.
- Professional advisers and authorities where necessary to comply with the law, enforce our terms, or protect our rights and the safety of others.
7. International transfers
We operate from Ecuador and use service providers located in other countries, including the United States and the European Union. Where personal information is transferred outside your country of residence, we rely on appropriate safeguards such as standard contractual clauses or adequacy decisions, and require our providers to protect your information to a comparable standard.
8. How long we keep your information
We keep booking and invoicing records for as long as required by Ecuadorian tax and tourism law, and enquiry data for up to [NUMBER] years after our last contact with you. Marketing data is kept until you unsubscribe. Analytics data is retained according to the settings configured with each provider. When information is no longer needed, we delete or anonymise it.
9. Your rights
Depending on where you live, you may have the right to access the personal information we hold about you, correct inaccurate data, request deletion, object to or restrict processing, withdraw consent, receive your data in a portable format, and lodge a complaint with a supervisory authority.
- Ecuador: rights under the Organic Law on the Protection of Personal Data (LOPDP), including access, rectification, deletion, opposition, portability and the right not to be subject to automated decisions. You may complain to the Superintendency of Personal Data Protection.
- European Economic Area and United Kingdom: rights under the GDPR and UK GDPR, including the right to complain to your national data protection authority.
- California: rights under the CCPA/CPRA, including the right to know, delete and correct, and to opt out of the sharing of personal information for cross-context behavioural advertising. We do not sell personal information.
To exercise any of these rights, write to [PRIVACY EMAIL]. We may ask you to verify your identity, and we will respond within the period required by applicable law.
10. Children’s privacy
The Site is not directed at children under 16, and we do not knowingly collect their personal information without parental consent. When a minor travels with you, we collect only the details necessary to operate the tour safely, provided by the parent or guardian making the booking. If you believe a child has provided us with personal information, contact us and we will delete it.
11. Security
We apply technical and organisational measures to protect your information, including encrypted connections (HTTPS), restricted access to booking records and vetted service providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Links to other websites
The Site contains links to third-party websites, including social media platforms and partner operators. We are not responsible for their content or privacy practices, and this policy does not apply to them.
13. Changes to this policy
We may update this Privacy Policy to reflect changes in our practices or the law. The revised version will be posted on this page with a new “Last updated” date. Significant changes will be communicated to you where required.
14. Contact us
For any question about this policy or about how we handle your personal information, contact us at 593990753119, Galápagos, Ecuador.